Frequently Asked Questions

Q. What is the Winpeak?
A. WinPeak is an online competitive and esports oriented platform with integrated blockchain to ensure honesty and transparency.
Players compete for cash or tokens rewards for winning games based on the players skill. The chances of winning are equal for all players.
Games on the platform do not imly randomness as such.

Q. How play for money?
A.  It can becan be purchased  via offered payment methods. 

Q. How can I withdraw money?
A. Navigate to your balance and click, then click on withdraw then you see your eligible withdrawal amount.

Q. What are tokens?
A. Soft currency that allows you to play without risking money

Q. How long does it take to receive a withdraw?
A. Processing of withdrawing funds may take up to seven (7) business days. Please see our Terms and Conditions for more details.

Q. How long does it take for a deposit to show in my profile?
A. Few seconds after purchase 

Q. Why is there a minimum deposit requirement?
A. $5 minimum is imposed because of payment processing fees.

Q. Why can’t I play?
Your account may be restricted or you may be trying to join a token lobby from a restricted state. If you are having issues, please contact support@winpeak.com 

Q. Is this Gambling?
A. No. Winpeak games are strictly skill based contests and have been approved by appropriate legal council.

Q. Why do I need to verify my phone number?
A. Phone verification allows us to ensure your account remains secure and that you are not acting in a fraudulent manner. You only need to verify once! If you have issues verifying your account please contact support at support@winpeak.com 

Q. Why did I receive less than my withdraw amount?
A. Winpeak only covers fees related to withdraws, so please send the appropriate amount  and understand that fees will be deducted from withdraws.

Q, What happens if I deposit the wrong amount?
A. Don’t worry! We will send you an email notifying you of the error. Just reach out to support and we will send your money back.