Refund policy

REFUND POLICY
v.1.0
updated: 15h of July, 2022
BY ACCESSING OR USING THE WEBSITE HTTPS://WINPEAK.COM/ ONLINE SERVICES
PROVIDED BY WINPEAK, YOU AGREE TO BE BOUND BY THE TERMS OF USE, BY THE
PRIVACY POLICY AND OTHER ACCOMPANYING DOCUMENTS, WHICH ARE AVAILABLE
ON THE WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, OR THE
PRIVACY POLICY YOU SHALL NOT USE THE WEBSITE AND ONLINE SERVICES AT THIS
WEBSITE. BY ACCESSING OR USING THE WEBSITE AND ONLINE SERVICES PROVIDED
BY COMPANY YOU ASSURE THAT YOU ARE AT LEAST 18 YEARS OLD (OR 16 AND IN
THIS CASE YOU CAN ONLY PARTICIPATE IN FREE TOURNAMENTS) OR HAVE REACHED
THE AGE FROM WHICH YOU ARE LEGALLY ABLE TO ENTER INTO CONTRACTS OF
SUCH KIND AS IS PRESCRIBED IN THE TERMS OF USE.
Definitions mentioned with the capital letters shall have the meaning stipulated in this
Document. Other definitions, mentioned with the capital letters, but not described in
this document, shall have the meaning as is set in the Accompanying Documents.
1.1. No refunds can be completed once You have made a deposit and have spent funds
using the Services provided by Company. Exceptions are made for the following options:
1.1.1. You are resident of Prohibited Jurisdictions. In this case, We will do our best to
try refund You the funds excluding payment fees, if any;
1.1.2. You have not matched the Minimum Age requirement set for the full access to
the Platform (prescribed in the Terms of Use);
In these cases, all Winnings shall be voided.
1.2. A refund request will only be considered if it is requested within the 30 (thirty) days
since the purchase transaction has been made by You and the funds have not been spend
for paying Entry Fees on the Platform.
1.3. A refund request will be considered on a case-by-case basis only if You have been
using the Website in full compliance with Terms of Use and other Accompanying
Documents, available on the Website. We reserve the right to reject the request if deemed
appropriate. A refund request may be approved or denied after consideration by
Company. Submitting a refund request is not a guarantee that such request will be
approved.
1.4. For the fraud prevention purposes, all payments and information regarding refund is
subject to verification by the employees of the Company. We may also ask You to verify
the fact that the Account belongs to You via conduct of KYC. Thus, in accordance with the
abovementioned provisions, Company, may require you to submit additional documents,
list of which is given in the respective Section of the Privacy Policy.
1.5. If You fail to provide the requested information within 5 (five) business days after
receiving such request from Company, or our employees have any doubts on the
authenticity of the documents provided, We reserve the right to deny such refund request.
1.6. Company does not charge any additional fee for refunds, except in cases where the
payment processing involves a third party (banks or other organizations), which may
apply their fees.
1.7. We also reserve the right to withhold any refund or reverse transaction until Your
identity is adequately established to our satisfaction, in order to ensure that any payment
made to Us will be honored after a refund has been made. You agree to provide, in case
We demand, a notarized identification, or any other certified identification in accordance
with the applicable laws of Your jurisdiction.